1. Processing Time
All orders are processed within 2–4 business days.
As our soaps are handcrafted, processing may take slightly longer during peak seasons or for custom orders.
Once your order is shipped, you will receive an email with your tracking details.

2. Shipping Methods & Delivery Timeline
We use reliable carriers such as [e.g., Delhivery, Blue Dart, India Post, etc.] to deliver your order.
Estimated delivery time: 3–7 business days within India.
We currently ship to [list international countries if applicable].

3. Shipping Charges
Shipping costs are automatically calculated at checkout.
We offer free shipping on orders over ₹[insert amount, e.g., ₹999].

4. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@mineralsoap.in within 7 days of delivery.
We will investigate and do our best to resolve the issue promptly.

Return & Refund Policy

1. Final Sale Policy
Due to the personal and hygienic nature of our products, all sales are final.
We are unable to accept returns of used or opened soap products.

2. Received the Wrong or Damaged Item?
If you received the wrong product or your order was damaged during shipping, contact us within 7 days of delivery.
Please include your order number and a clear photo of the item in question.
We will issue a replacement or refund, depending on the situation.

3. Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this window, your order may already be in processing or shipped, and cancellations may no longer be possible.

Need Help?

For any queries regarding your order, shipping, or returns, feel free to contact us:

Email: info@mineralsoap.in